FNB Process

Last week was quite the tought week with FNB. After trying to change something on my account and being unsuccessful is turned to FNB's various helplines. From secure-chat to walking into the bank and calling in the only answer I got was "Its not on the app thus we cant help you"not helpful nor willing to take the issue further.

After sending a complaint I very amazing lady named Lisa Heradien called me on Friday, she asked about what I was trying to achive and was shocked to hear tthe feedback form the other help line methodes. She then got to work and today my issue was resolved.

All I can say is thank you to Lisa Heradien for getting it done and dusted, but still disappointed in the FNB process.

Was a week of unnessasery struggling.