FNB = Pro-*****

I write this review to serve as warning to anyone looking to sign up with FNB.

As a customer of FNB for roughly 8 or 9 years now it has become common place for any problem that I need resolved by FNB to be blatantly ignored regardless of where I log a complaint and who I try gain feedback from or escalate to.

In the last 2 weeks I have logged multiple complaints with FNB and even 2 separate complaints on Hellopeter where FNB responded to the complain and then just flat out ignored me and did nothing to resolve the problem.

Any problem brought to the "team of bankers" cannot be resolved and anyone phoned thereafter does not give a reference number nor do they ever give further feedback to your problem.

I have logged a complaint regarding ***** on my debit card where I need the payment reversed, I first logged a case of ***** through the app when selecting the transaction where I got no response, I then contacted the "team of bankers" where they could do nothing but tell me to contact the ***** department whom I contacted where they said they would resolve the matter but in turn never sent me a reference number and have once again just flat out ignored me. FNB have proven in this matter that they are pro-***** and anti-consumer.

I have another problem which I have been trying to get an answer from FNB on from November last year where no one has assisted. M y account which had an overdraft was split in 2 into a loan and a cheque account without my consent or knowledge where the cheque account was kept open and immediately started with a negative balance and was in turn left open and I have been charged a full monthly account fee of R209 a month since. Multiple escalations and emails to FNB debt review department have been flat out ignored and anyone that I contact just tells me that the cheque account must be kept open till the "overdraft" is settled, the very overdraft that was converted into a loan? How ridiculous is this that they split my account and continue to charge me for a cheque account that I tried to close but they won't, so my question is why split the account and then why charge me a full account fee when I do not get an overdraft to use, I do not get ebucks, I do not get assistance from the "team of bankers" and any attempt to get an answer on this from FNB is blatantly ignored while I am further charged more and more for this account that I do not want or need as I already have a cheque account where I pay a full monthly fee and still do not get ebucks or any other benefits for that matter.

My reference number for this is ***NF.

This proves that FNB are pro-*****, FNB prefer to ***** your money and do nothing, FNB choose to ignore you and have no interest in maintaining a long term customer.

I will going forward be closing everything I have with FNB and I will not pay for this cheque account, FNB have **********ly kept it open and running and ignored me on this matter now I will ignore FNB entirely on paying the fee for this account that they insisted be there.

FNB do not care about the consumer, FNB do not want to help you, FNB are lazy, FNB are **********.