FNB PRIVATE WEALTH - WASTE OF MONEY

Hi

I have been a FNB customer for many years and the service of late has become almost non existent. The bank fees are absolutely insane at 620 for the private wealth package. The particular product offering is a literal joke without any service and does not justify the exorbitant bank fees. One would think for such an account type the service would be personalized. For context, I didnt know my bankers name till around a month ago after I had to call in to the call center to find out who he is. All my colleagues bank with RMB and have excellent relationships with their bankers. The first banker I had always kept in touch and helped whereas the current one has never done so or even bothered to formally introduce himself. When asking questions to him everything is done on the app anyways so no need for a `private banker` needless to say FNB private wealth is an absolute waste of money and i will advise no one to ever to move that account type. I sent him a mail yesterday at 10am to ask for a downgrade on the account and still have heard nothing. That's just pathetic service. Needless to say I am now on the market looking to switch banks as FNB has really gone down. This is definitely not private banking.

Yusuf Mather really needs to step up his game.

I cannot distinguish between the entry level banking product at FNB vs this supposed top end account besides the exorbitant bank fees for which everything is done on the app anyway so no need for a banker. Again my friends and colleagues at RMB tell me of their service and personal wishes for holidays etc. From their bankers and i am just shocked. Maybe time for me to move there. Atleast I will be paying for service.