FNB Private Wealth Suits horrible Customer Service

Trying to book accommodation on AirBNB for my family next year and both my cards linked to my cheque was getting declined the whole time even after i rep**** to the sms they send every time that it was me they still decline the payment. I then decided to call the Private Wealth Suit after getting cut of and my call closed the 1st time I called again. Being in Congo at the time this happened my call cost was already up to over R200. Then I got put on hold again transferred to the wrong department 3 times and finally was told by a machine that they will call me back on my number. Still waiting for that call. I don’t know why I upgraded to a private wealth account the service is useless and horrible my private banker does not even answer and I get rerouted to the useless private wealth suite call centre the whole time. When I’m back in SA I’m dropping this bank.