FNB Private wealth *****ing my money

FNB Private wealth make things difficult for you as you cannot get helped by anyone besides your banker, even when you complain about the very same people the complaint goes to them to get resolved by the very same people who are creating the problem. They Charging me interest when I had set an auto payment and they had problems with their debit order systems even when the banker sees it they themselves can't help me get my money back and have no solution all they do is remain silent for me to forget about it.