FNB Private Wealth service sucks

FNB Private Wealth - you think you are getting something special. But, here is the real experience: Private Bankers don't reply to requests or calls Service requests don't get responded to. Escalations - ha! You are on your own. Trying Hellopeter now. They offer new products, then fail to enable them when agreeing. Struggling for last few months with terrible service on what is supposed to be their top banking offerings. Desperate for some service...