1 reviews | Active since Jun 2025
FNB Private Wealth Poor Service
FNB's service has recently been unsatisfactory to say the least. While I had no issues with FNB online banking app or cards for years, changes initiated by FNB Private Wealth have caused service interruptions and cards not working. Emagine want to buy Milk and Bread or anything and your cards are not working, and the changes were not initiated by you, then trying to fix this for days and no luck with FNB. FNB Staff going home an on their way, buying Milk and bread, something they now have denied me to do. Transfers now take 3-4 hours on the phone, with a case logged and a 24-hour wait. Even Call Centre staff face difficulties. Considering these issues, I am thinking of switching banks and advise others not to rely solely on FNB.
Customers should be aware that FNB may attempt to sell additional services or offer upgrades at reduced prices. After the long weekend, I will need to initiate an application for service with ABSA.
Customers should be aware that FNB may attempt to sell additional services or offer upgrades at reduced prices. After the long weekend, I will need to initiate an application for service with ABSA.