FNB Private Wealth - Paying a lot for no service

Useless... as always. Every time I try to engage with FNB I know it's going to end in a complaint.

I tried the secure chat and was again referred since I wanted to follow up on a card delivery for my daughter and no info from FNB, after 15 minutes I get a response and don't notice it since nothing was happening and then minutes later I get cut off. Tried again today to advise I will be travelling abroad, response from the bot is speak to a banker, click on that and nothing. Type in hello and goes again, having to type it in again. Useless

I then phone my Private Banker because I get charged for this, I get a message stating she is not available but I can hang on for the next one so I do that. The phone is picked up and you can hear the breathing and when I say hello it's put down in my ear.

I then try to complain online on the worst system ever scrolling so you can't see what is typed, limited to 150 characters because they want you to use the app. Once done and you click on submit I get an error message stating the system is not available.

DON'T INNOVATE UNTIL YOUR EXISTING STUFF WORKS PROPERLY