FNB Private Wealth pathetic Service for premium fees

I have been in touch with FNB Private Wealth from 26/05/2020 to have a debit order reversed that should not have been processed by an insurer due to contract cancellation. I was given wrong information on 2 occasions via FNB secure chat on the FNB app. On my 3rd attempt at resolving the matter via secure chat, was notified by the agent that is now needed to send an email to the service suite. This was done promptly.

Sadly, it now almost a month from my original request and FNB has failed me yet again. I have requested several times to be contacted by a manager from FNB Private Wealth but I will not hold my breath.

FNB does nothing to help their clients but definitely takes their bank charges on time monthly! I have definitely not experienced any of the promises made to me when I signed up for a private wealth account