FNB Private Wealth.... oh the pain!

I wouldn't say they are the worst in SA, since I haven't tried the offerings from any of the other big 4 banks, but they certainly are striving for first place.

Maybe I'm the problem. Perhaps my expectation of them responding to me, without fail, within a day is asking too much. And my belief that I shouldn't have to follow up to get my issues resolved is unreasonable. Or when I get in touch with the call centre at 8pm, since, surprise surprise, I'm busy with my job during the day, I should expect to be told to call another department the next day to resolve a query. Or when I ask to get a new banker, I should expect arguments instead of a "certainly dear customer... you are after all paying us more than double than what our clients do on our Premier account"

Yes yes.... it's me... it's definitely me. I'm clearly not worthy. I shall soon no more darken their general ledgers with my R499pm.

But seriously... stay away. Don't be fooled with the rather bland looking black card or their website implying a simpler banking experience. The only reason I will stay with FNB long term, is the pain and suffering I would have to endure should I wish to port over to another bank.

It's all a lie.