FNB Private Wealth Not worth it

Good day, FNB Private Wealth will leave you stranded abroad without access to your funds. It has happened numerous times ( they have noted my frustration, lucky me), they will remove limits or change your facility (its very frustrating when they freeze your account whilst abroad for an unannounced FICA drive when they know you are abroad) and you will have new bankers taking over your account on a regular basis who do not do due diligence to know their client. It will be an absolute nightmare getting hold of your personal banker , they don't answer their phones neither return calls, because you must deal with the service suite which is nothing more than a call center, who will mess up your banking even more. Why do we even have a private banker? I tried to down grade only to be told I can't. They also think that you can make use of video call in countries like Saudi Arabia and Qatar. They don't know what a GPA is even although it is registered. Still waiting for a call from her, maybe next month ,maybe never?