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Sam T
1 reviews | Active since Mar 2019
04 Nov 2025, 15:33
FNB Private Wealth Nightmare
FNB refuses to offer me a private banker even though I am a private wealth client paying their premium monthly. FNB also does not want me to withdraw my own money that I have saved with them. No reason given. I am being sent from pillar to post. Their app is very useless. Even the chat on their app is not helpful. It has been days. I have already spent a lot of my money calling them and going to the physical branch, and nothing have been done. The private bank manager have not appetite to help, he does not even want to talk to me.
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Replies (2)ST
Sam T's updateReviewer Update
05 Nov 2025, 09:21The response you sent via email will not work for me.
I needed my money on Saturday (1st November), that's 5 days ago, and you want me to wait another day, let alone the "within 5 days" you mentioned in the email. You also will still want me to pay an early withdrawal fee when you could not give me my money when I wanted, and you made me wait for days. I now have to deal with the consequences of not accessing my money when I wanted it because of your doing. This cannot be right.
I needed my money on Saturday (1st November), that's 5 days ago, and you want me to wait another day, let alone the "within 5 days" you mentioned in the email. You also will still want me to pay an early withdrawal fee when you could not give me my money when I wanted, and you made me wait for days. I now have to deal with the consequences of not accessing my money when I wanted it because of your doing. This cannot be right.
ST
Sam T's update05 Nov 2025, 09:21
Reviewer Update
The response you sent via email will not work for me.
I needed my money on Saturday (1st November), that's 5 days ago, and you want me to wait another day, let alone the "within 5 days" you mentioned in the email. You also will still want me to pay an early withdrawal fee when you could not give me my money when I wanted, and you made me wait for days. I now have to deal with the consequences of not accessing my money when I wanted it because of your doing. This cannot be right.
I needed my money on Saturday (1st November), that's 5 days ago, and you want me to wait another day, let alone the "within 5 days" you mentioned in the email. You also will still want me to pay an early withdrawal fee when you could not give me my money when I wanted, and you made me wait for days. I now have to deal with the consequences of not accessing my money when I wanted it because of your doing. This cannot be right.
ST
Sam T's updateReviewer Update
12 Nov 2025, 18:03FNB decided to close my complaint without contacting me or addressing my issues.
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Sam T's update12 Nov 2025, 18:03
Reviewer Update
FNB decided to close my complaint without contacting me or addressing my issues.