FNB PRIVATE WEALTH & IT’S STAFF ARE PATHETIC !!!!!!!!!!

Last week I traveled to the DRC. I was experiencing problems with all my FNB cards although I do have international limits on my business and personal accounts. Sometimes the transaction with go through but most times it wouldn’t . Now, you can imagine being the a foreign country with people who mostly spoke french and here I am trying to explain to them the challenge I’m having with the “greatest bank in the world” NOT #patheticfnbprivatewealth

So I WhatsApp my absolutely useless private banker (you will read why I say this) Mr. Tshepo Letebele for assistance with increasing my swipe limits. As usual, this useless private wealth banker refers me to the secure chat on my app. I wasn’t surprised by his appalling reply and service. Previous requests I got the same reply or if I call him he sounds like he is asleep and answers his phone so unprofessionally yet he is in a corporate world. I really hope his calls are recorded to prove my claim and statements.

So, having to checkout my hotel and get to the airport on time for my flight I’m now dealing with FNB on a “secure chat” with a consultant named Luthando at 18:22. I explained my situation and sent this person screenshots. Nothing happened except I was then transferred to another consultant named Tshepiso. Again I explained my situation only for a reply at 19:31 to say unfortunately they can’t help me. Almost an hour later to get told this as well as they blocked my cards. So not only I couldn’t use my cards it was blocked as well. I couldn’t even buy my kid anything from even the airports. Thanks to FNB & their pathetic staff!

I ask myself, how did FNB help me? They didn’t, instead they caused me grief and suffering! How embarrassing is it to go away on business and have a potential client pay my bills because my Private Wealth Card doesn’t work. What image did this caused ?

I then get an email from my private banker the next day when I’m already in the country now wanting to assist with increasing my limit. Yet the night before the a**hole referred me to the secure chat knowing very well they wouldn’t help. He has no knowledge on how to treat high net worth clients. He is definitely in the wrong position and bank. Definitely I want to change banks after this experience!!!!!!!!!

How is this experience treating a customer fairly in terms of the regulatory body (FSCA) that you (FNB) as the financial institution subscribed too?

#fnbprivatewealth #poorservicefromfnb #tshepoletebelerenderspatheticservice