FNB Private Wealth has lost its shine

This is more of a reflection of the FNB Private Wealth, I am not sure how FNB was voted best Private Bank because I do not see any value in the Private Wealth Option, in the few months I have had it, My so called private banker has never responded to my emails or checked in with me, I only get promotional emails and had 1 consultation with her after changing to Private Wealth, The Ebucks rules have now made it more difficult to achieve level 5 status so much so that I have downgraded to the FNB Premier Fusion- I called to downgrade, got a reference number but nothing happened, I had to use the private chat feature to find out what happened, The consultant told me that there was no request on the system, Call Reference Rh*** - this is suppose to be a private banking consultant and i expected the best service but alas I think this best private bank award is going to Discovery soon. I am now seriously considering the Discovery Black Suite because FNB has lost its shine.