FNB Private Wealth Complaint

I have been terribly disappointed with FNB Private Wealth. As a client who pays over R600 for bank fees for the "privilege" of being a Private Wealth client I am supposed to have access to a private banker to make any escalation / problem / engagement simple, fast and efficient. Well, NO. I had a issue with a FNB debit order go off for a personal loan on the 15th when the debicheque mandate is the 25th. I contacted the Pvt wealth suite who could not assist. They put me through to the loans department who also could not assist as it had gone off my account and not reflected in the loan account. I was then directed to the payments department where again I held forever. All this time I was asking for a private banker to take up the matter for me, deal with at and get back to me. A call was supposedly logged for someone to contact me but no one ever did.

FNB Pvt wealth is a farce. The have constantly reduced the benefits like slow lounge access, direct access to a private banker etc and now put you into the normal banking process at fee structures substantially higher. My daughter has a entry cheap account with FNB, her service is the same as I experienced as a Pvt Wealth client.

As of today, I still await contact back from FNB. I don't hold my breath but suggest to all that you should downgrade your account to their cheapest option of fees as your service will remain unchanged.