FNB Private Wealth Client treated like a Dog

During this hard difficult covid 19 period. FNB has decided to remove my credit facility. I have been a loyal FNB client for years now. From a normal Gold cheque account to a private client and now I am a private wealth client with FNB.

I was standing at Pick n Pay trying to buy groceries only to be notified that I no longer have a credit facility. After accessing my banking app while I was at the till point, I noticed that my credit facility on my private wealth account has suddenly disappeared. I contacted FNB and they said something about an agreement that needs to be signed by me and my banker.

My banker hasn't contacted me over the past few months. I actually do not think that I have a banker at all. I am paying a high monthly fee for what? No assistance with anything. No banker.

FNB and their private wealth division can go to hell.

I urge everyone reading this. Do not upgrade to private wealth, its actually a downgrade