1 reviews | Active since Apr 2019
FNB Private Wealth Client - Pathetic service
Not even in closing my account you could do it right FNB!
On 9 February 2019, I went to the FNB Kathu branch to close my Cheque & Credit Card accounts. It was a struggle as I was a Private Wealth client, but the branch phoned them & I was assisted over the phone, my reference number was ********** 8065.
Today FNB Collections department phone me & send emails that my credit card is in arrears. The person who assisted me today from the collections department, were very rude & accused me of lying.
Please check your records FNB!!!!!!!!!!!!!!!!!!!!!! Get your admin in order. I am so glad I took my business away from you. Will make sure to let people know about your pathetic service & client relations.
Will this influence my credit score?
We would like to sincerely apologize for all the inconvenience caused. Kindly use the below reference. A complaint has been re logged on your behalf and referred to the relevant department with ref : ***NF who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
We would like to sincerely apologize for all the inconvenience caused. Kindly use the below reference. A complaint has been re logged on your behalf and referred to the relevant department with ref : ***NF who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)