FNB Private Wealth and it's non-delivery

What is supposedly FNB's top-end offering in terms of customer segments, FNB PW's execution of service and application requests are extremely sketchy. They DO NOT keep their word. They DO NOT deliver in the timelines they give you. They DO NOT seem to have the ability to have logical and coherent discussions. Financial Acumen seems lacking and BLAMING internal departments is prevalent. I've advised them on numerous occasions that I deal with one FNB and that their divisive language of internal blaming has got NOTHING to to with me, their Private Wealth client. Respectfully FNB, the brand equity you have built up over the past 5 to 8 years is being rapidly eroded. <br> <br> While you have partially addressed my request (you are still running around like headless chickens looking to fulfill the transaction), the principle is that you DO NOT live up to your PW offering in terms of your service execution and your divisional inadequicies and miscommunication, coupled with a lack of skills in terms of my Private Banker, is what has strained our relationship...by the way, I use to run a Private Bank regional suite for one of your competitors...you're doing it ALL WRONG in terms of execution