BP
BC P

1 reviews | Active since Feb 2016

19 Feb 2016, 10:34

FNB Private Wealth A AA treats you like a ********

FNB Private Wealth decides to freeze my account based on that they sent me 3 emails in Nov which I never got asking for proof of address. 3 months later they decide freeze all my accounts. No phone calls, no sms, no new email, no nothing. Even worst, their systems shows that their email failed to reach me, then won't phone you, they just decide - oh' here is a ******** let close this accounts<br> <br> And more frustrating I gave them my proof of address in Dec when I bought a house... and I have been banking with them for 30 years, I must now be a ******** in their minds that I did not respond to an email I never got.<br> <br> So now, I can't even withdraw R10!<br> <br> But they will hunt to down to sell you something.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply19 Feb 2016, 13:31
Official
Hello bcpretorius,


Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 872705.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)