FNB Private upgrade mess

So I finally decided to upgrade to Private from Premier after switching to them in 2018.

What a mess. They've deducted the additional monthly fees BUT they have only delivered my new debit card.

I have called several times and been told this has been escalated to Sales to sort out the credit card but it is now 2 weeks since I queried why I only received a new debit card with no resolution. I mean its obvious once you upgrade that everything needs to be upgraded, that's why you pay a bundle fee.

The dedicated banker is constantly not available. Makes one question what value add you are getting for paying extra for Private. I bet if I put a request to downgrade, they will call me non-stop.