FNB Private service is appalling

Can't get a decent response from a Private Banker without lodging a complaint. I'm yet to even meet my banker or work through their only function aka "Private Banker" Not a single requirement has been fulfilled! Just carrying on taking my money with ZERO service, isn't that the purpose of the Customer Protection Act? Don't worry about consulting to asking any of your clients if they are even happy! https://businesstech.co.za/news/banking/588936/3-big-changes-fnb-customers-can-expect-in-the-next-few-months/