FNB Private Finance - Unprofessional department

FNB Private Finance is a joke; it takes a car sales 4-8 hours to get approval. The application with FNB was started on the 17th of June 2025; it's the 4th of July 2025, and I still can't get answers from the FNB agents. When you ask to speak to a team leader, the agent cuts the call and does not even bother to return the call. I have been making 2-3 calls daily to FNB to get the process going and to ask if there is anything outstanding from the purchaser or sell? and they say all is in order; they will escalate to the next process...then the next day you get an email to say that they have not received an ID copy... Come on I am a customer of the bank; they have copies of that on the system!!! Clearly the work-from-home policy that FNB has in place for their agents is not working! FNB agents have to be called by the customer to tell the agent to do their job! I am beyond frustrated. I am now rethinking why my wife and I should continue banking with FNB if this is the sort of treatment they offer their customers that have been with them for over 25 years. Not to mention the unprofessional manner in which the agents communicate over the phone. FNB, please provide training to your agents, and while you're at it, confirm that they at least have a matric certificate. I am hoping that this post on Hello Peter will flag someone more senior to address this application and fire the *********** people. I also hope that the ombudsman reviews this sort of treatment you provide your customers. Its a good thing that FNB records all the calls and the number of calls made on the same ref number.