Fnb private do not convert accounts

In last 4 years there has been absolutely no benefit in converting to Private wealth accounts at Fnb. Private bankers do not listen to instructions or complaints or address any of them. Ebucks earning gone way down from 40% discounts to 20% even though spending more. Simple request for updated statements not answered and took week to get answer. Better off going into branch. Not looking good for future banking that should be easier and more convenient. They should just automate everything and get rid of the horrible "private" banker concept.