FNB Private Clients -Terrible Service, waste of money!

I am a FNB Private Clients customer, however it really is a complete waste of money! The only benefit for me is having a private banker, whom I can never get a hold of or never returns my calls. Not to mention that your private banker changes frequently! In fact having a private banker actually hinders you from getting things done as other departments from FNB often cannot help you as you are a private client, and of course your banker is not available.

I’ve tried to down grade my account since Jan. After trying to get a hold of my banker for a while, and passed back and forth from different departments, a different private banker took my call. Upon hearing that I wanted to downgrade my account, he made all sorts of promises about how he was going to look into all the advantages of staying (Earn more ebucks etc) with Private Clients and come back to me. I told him that he needed to call me back as one of the things that I had an issue with, no one calls you bac****

Of course he didn’t call back for over a week. When I called him, it took me more than 20 mins to get a hold of him, I was passed from me department to another. When he come on the phone, he offers no apology or explanation for not calling me when he said he would, he simply said that he would downgrade my account. Again he said that he would get back to me with my new application by the following Monday. That was 2 weeks ago, still no update.

I called last week and asked to speak to the Manager from Private Clients. I explained my issue to him, and he advised that he would follow up and come back to me...still no response!!!

FNB will charge me again this month for being a private client, yet I’ve been asking downgrade to Premier. I’ve heard that you get a much better response from the Premier Suite in comparison to Private...if a private banker calls me back then I will see. Perhaps it’s time to find another bank.

I’ve seen Private Banking work amazingly(I lived abroad for a long long time) however FNB PRIVATE BANKING Is just a WASTE OF YOUR MONEY!!!