1 reviews | Active since Jun 2016

04 Oct 2016, 09:28

FNB Private Clients Support is a JOKE

<p>Sometime in May, I was loading funds to my Neteller account, the first transaction was declined by Neteller it didn't even got to my Neteller account meaning they never received it. But it went out of my FNB account. I did the second transaction and the money was appearing I then logged a dispute with you.</p> <p> </p> <p>So what FNB dispute people did they went and reveresed the second transaction which actually went through to Neteller. Now my Neteller account has a chargeback & a chargeback fee of $25 because someone didn't do their Job correctly. So that was sorted a month ago.</p> <p> </p> <p>So yesterday I see FNB deducted the same R4111 from may again can Shaun Supervisor assist me because this guy doesn;t know what his doing. I have been having this problem for more than 8 months now. I have been banking with FNB for more than 8 years But now I think its time for me to part ways.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply04 Oct 2016, 12:55
Official

Good Day

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is ***

Regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)