DN
Donovan N
1 reviews | Active since Feb 2016
06 Oct 2025, 20:55
FNB Private Clients... Stay Away
Pathetic service to their so called Private clients, truly one of the worse experiences from a bank. I decided to give FNB a chance, and opted for the Private Clients Account. I was promised the world and as usual, I have been let down. My Private banker Antony Huang, is a person that makes promises and I don't think he understands his business, or his job for that matter. After 2 weeks of following up, no response no feedback, just annoyance. Sofika Nokulunga another name that has promised to have my issues resolved and yet not even a courtesy call to let me know where I stand
Helpful (0)
Replies (1)0
Replies (1)DN
Donovan N's updateReviewer Update
07 Oct 2025, 15:37This is the response I receive, NOTE: their recent change, not ours.. they change their reward levels with no prior notice.
Good day Mr. Naicker
We trust that you are well.
We would like to confirm that the charge incurred for the Slow Lounge access is correct.
This is due to a recent change in your reward level, which no longer qualifies for complimentary access.
For more information contact our travel benefit team via email on ***
Good day Mr. Naicker
We trust that you are well.
We would like to confirm that the charge incurred for the Slow Lounge access is correct.
This is due to a recent change in your reward level, which no longer qualifies for complimentary access.
For more information contact our travel benefit team via email on ***
DN
Donovan N's update07 Oct 2025, 15:37
Reviewer Update
This is the response I receive, NOTE: their recent change, not ours.. they change their reward levels with no prior notice.
Good day Mr. Naicker
We trust that you are well.
We would like to confirm that the charge incurred for the Slow Lounge access is correct.
This is due to a recent change in your reward level, which no longer qualifies for complimentary access.
For more information contact our travel benefit team via email on ***
Good day Mr. Naicker
We trust that you are well.
We would like to confirm that the charge incurred for the Slow Lounge access is correct.
This is due to a recent change in your reward level, which no longer qualifies for complimentary access.
For more information contact our travel benefit team via email on ***