FNB Private clients service worse than Capitec's service or any other retail bank

FNB Private Clients does not have service standards and protocols. I expected a lot better from FNB and especially PC. I have struggled for weeks on end to have a query of mine resolved and since last week Friday have requested numerous times for management to contact me. Every time, I get promises from staff members that they will follow up and get back to me and every time I'm disappointed as they don't get back to me. No manager has made contact with me despite at every turn I request one to call me. Log an official complaint... It doesn't help. Same outcome. I doubt even hellopeter will help. I will probably get an apology call with the world full of empty promises and never hear from anyone again.

For this pathetic service