FNB Private Clients Service Not Good

<p>I have upgraded my platinum account to private clients accounts in December 2016, after a huge struggle, everything was fine and I received my cards eventually. Since I become a private client, the service was just terrible, my private banker was Ryan, apparently he is not working there anymore, but he is till loaded as my private banker. I phoned on Monday to downgrade my account back to platinum with my cheque and credit card combined, but now I have to wait for a quote, it has been 5 days, still no feedback from FNB? Can someone please assist me with a smooth role over back to platinum account with my cheque and credit card combined, because the private bankers can’t assist me.</p>