FNB Private Clients service - atrocious.

FNB Private Clients service experience is deteriorating- and fast. I’ve been a Private Client for several years now but it appears that maybe FNB have too many clients so their standards are not being maintained.

My banker left without notifying me. The new banker didn’t think it prudent to even send me an email to introduce himself.

After trying for weeks to get assistance from my old banker, I resorted to the app to get some help. FNB encourages clients to use the app rather than call in, but good luck getting assistance on the app. Consultants are inadequately trained and all that happened was I was told to call the bank.

After 45min of being sent from person to person, listening to hold messages until my head hurt, I had no option but to hang up.

My new banker contacted me - but he is too busy to call me. He will only schedule a teams meeting with me or wants me to email him.(which I don’t have time for having a busy schedule of my own and simply need 5 min of his time to assist me). I tried calling him - no answer. I asked him to call me and he just ignored me. He then arranged for someone else to call me. I told him that I was available after 4. He called on the dot at 4, then sent me a message to say he will call me tomorrow. Tried calling minutes later. No answer. Emails to say please call me went unanswered. Apparently FNB private clients consultants really clock watch and your needs as a client can simply go to hell.

What is it that I pay Private Client bank fees for then I ask??