FNB PRIVATE CLIENTS ******* PACKAGE, DON'T UPGRADE EVER!!!!

Item: FNB (First National Bank)
Rating: 1
Author: Meagan B

FNB Private Clients is a joke!!!

PLEASE REMOVE THAT PRIVATE CLIENTS BATCH AND COLLECT YOUR BLACK CARD , I DONT NEED IT .!!!!

Your sales consultants are very good at convincing clients that we should Upgrade from our gold cheque accounts to this Private Clients as if the bank comes to you at work or at home . NO!!!!

First and Foremost if you are saying you are UPGRADING ME TO PRIVATE CLIENTS, WHATS THE USE IF MY BANKER HAS STILL NOT MADE CONTACT IN THIS WHOLE TWO MONTHS TO EVEN FIND OUT IF I EXIST???? What is so private about me as a client when I still bank the way I used to on GOLD Cheque Account, stop selling DREAMS!!!

I want to also understand how come the EBUCKS Level dropped from Level 3 to Level one, I thought Private is an "UPGRADE PACKAGE" Why not Upgrade the E BUCKS Level too because we are " Highly Qualified " according to you to PAY A Premium of R400 for *******!!!!

Listen please FNB m y lawyer is on this , cancel this account , I want to close it!!! Since im a private client i will close it online not IN THE BANK coz you charge me R400 PER MONTH TO BAN**** close my account now!!!

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Replies (1)

FNB (First National Bank)'s replyOfficial

24 Jun 2019, 12:24

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF

Regards,

Hello Peter Complaints Team

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FNB (First National Bank)'s reply24 Jun 2019, 12:24

Official