FNB Private clients "Rewards program is a ****"

I was banking with one of the biggest banks as a private client and obviously late last year i started getting calls from fnb private clients to move my account and their amazing fees and rewards program.

To be honest taking into account that i was really looking for a bank that has the best offering and is recommended by other people i therefore ended up going with them and i closed my bank account with the other bank and open one with FNB Private Client.

One of the reasons i moved to FNB Private Clients where the fees and their rewards program that they where running that if you move you account to FNB and move at least 2 debit orders they will reward you 2.5k the month following.

I moved everything and my debit order and salary went through in December Netflix debit order and Santam for now. I met their requirements for the rewards. My issue is that i need to follow up with them regarding the reward even if they where the ones that mentioned it to me.

On the 15th of January when i am supposed to get the reward i was told stories that they don't recognise netflix as a debit order what the heck?

After moving my accounts and salary to fnb and its my third month this has been very horrible for me and if this issue is not sorted out by Friday i am definitely closing my account and moving back to my previous bank.

This has been the most horrible 3m of my life.

FNB rewards program is a ****.