FNB Private Clients - poor service

Item: FNB (First National Bank)
Rating: 1
Author: Peet T

I have been asked by the bank to upgrade my account from Gold account to a private client which has significantly higher banking charges. It has been a month and my credit card has still not been delivered despite visits to a branch and contact with private bankers. My current credit card has not been working for 2 weeks due poor processes at FNB. Not happy.

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

28 Nov 2019, 13:08

Good Day

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***NF

Regards

Hello Peter Complaints Team

***

FNB (First National Bank)'s reply28 Nov 2019, 13:08

Official

Good Day

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***NF

Regards

Hello Peter Complaints Team

***

Peet T's updateReviewer Update

28 Nov 2019, 13:40

Thanks, I received notification that someone would contact me in 24 to 48 hrs. I guess to days to wait is not that bad since I have been trying to solve this issue for weeks now.

Peet T's update28 Nov 2019, 13:40

Reviewer Update

Thanks, I received notification that someone would contact me in 24 to 48 hrs. I guess to days to wait is not that bad since I have been trying to solve this issue for weeks now.