FNB Private Clients Pay for the Worst Service

I have been a FNB client for over 5 years now and a Private Client for almost 3 years.

I cannot believe the service you get for what you pay for, it is ridiculous:

1. I ordered a FNB SIM card on the 11/04/2018 to be delivered at my home address. No one phoned to arrange for delivery and on the 13/04/2018 I received a sms to inform me that the SIM I ordered has been cancelled due to three attempts they made to contact me. – No one contacted me until today; it’s been one week and one day now and no SIM.

2. On the 17/04/2018 I misplaced my debit card and phoned FNB to please cancel the card and order a new one. Not only was this card cancelled but they cancelled all my other cards as well. I had a business meeting that evening only to find that I could not pay for the bill at the end of the evening. What an embarrassment in front of business clients.

3. I logged in to my online FNB account on the 18/04/2018 only to find that my EBucks has now also been revoked and the remaining points cancelled - It states on my online banking application " You do not qualify for EBucks", it took me 5 years to get to the reward level I have been at.

4. I contacted my personal banker through the FNB online application to explain my problem with the FNB Connect SIM – they have a 24 hour turnaround time to contact you. Again, no one got back to me and I had to make several attempts to contact my banker and eventually only after leaving a message the person respondend.

What a joke this place has become and this is only the third time I used the Private Clients service in almost three years