FNB Private Clients Pathetic Service

<p>i have been calling fnb from 8 am today to request my "Private" cheque account be downgraded and the 7 agents i spoke to could not assist me. Eventually i tried calling my private banker Mbali to which she was not available and a woman that took a message assured me she would call me back in ten minutes, this was at 8h30 this morning and i still await.</p> <p>FNB better resolve this issue and downgrade my bank account or close it by end of business tomorrow</p>