1 reviews | Active since Jul 2016
FNB private Clients NOT up to standard
After my 4th attempted call to private clients with average holding/waiting time of 10 minutes /dropped calls NO one can assist me with closing my loan account. I find this very unprofessional for the rates you charge me. Disguised to say the least
Good Day
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department to investigate and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department to investigate and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***