1 reviews | Active since Mar 2011
FNB Private Clients not returning calls / requests
<p>Im a FNB Private Client and this is the second time that I'm battling to get a response from FNB PC. I have sent a request on 10 January 2017 at 09h04am for my private banker to please order a new credit and cheque card as I use my cards a lot and both my cards are a bit damaged because of all the use. Sometimes the machine can't read my card. Today is 28 January and no response. I just got an automated reply from Private Clients saying they will get back to me within the next 24 hours. No response whatsoever. If this is how FNB Private Clients are treated then I will rather move all my accounts to another bank. </p>
Good day Mr. mba1
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Mr. mba1
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***