FNB PRIVATE CLIENTS - not helpfull AT ALL!!

So I am in the process of opening a business account for a new business I opened recently , and due to the fact that I have been an FNB customer and a Fnb Private customer ( which should mean I am supposed to be regarded as a 'good' customer) I was sure that if I make use of the FNB App I will be able to get a bit more detail regarding what documentation I am supposed to have handy when opening the account.

Now to give some perspective I have heard great ( by word of mouth) testimonials of Nedbank recently and as such was between closing my Personal account at Fnb and moving to Nedbank and also opening a Nedbank Business account as I hve never been treated any different by my 'private banker' ( whom have been removed due to bad service received prior) but still pay this premium on having a supposed more streamlined service offering. I have only had bad service ever since I changed to FNB and to be brutally honest the only reason I switched to them in the first place was because of their e-bucs and slow lounges.

I have now come to the conclusion that I'd rather just close all my personal accounts and move all my future business to Nedbank as they seem to at least care more for their customer's needs. I have complained in the past but to no avail. So watch this space and be warned I WILL CLOSE ALL MY ACCOUNTS AND TELL EVERYONE OF FNB's incompetance and bad service. They act like using the App is supposed to enhance your banking experience but this is only the truth if the consultants one encounter is in fact willing to assist you. I have photos of a recent converstaion with their supposed private client Suite assistant. Absolutely rediculous how they pass the buck!!

I will ensure that any and all future business with myself and all my supliers and any body I may influence do NOT use FNB!!!