FNB private clients not delivering on ANYTHING

Since I changed my account to private clients, service went down to 0% on the web site it is advertised "your single point of contact to fnb" however this is definitely not the case I had to go in to one of the branches to get things sorted, and the 2 times my banker actually rep**** it was with a telephone number of who he thinks I should call concerning credit card or vehicle finance. got a new banker late last year however still no service only got notified of the change after I experienced problems with my bank card not working at the grasmere toll gate on the 16th of December the bushiest day of the year plus the call center was not available only got through to them on the 18th, the card witch the previous banker assured me was sorted, then got charged extra fees witch the call center said will be reversed immediately this never happened. they just resolved to passing the buck now and after numerus complaints resolving to this platform again.