FNB Private Clients has to be worst division at FNB!

Tried calling the Private Wealth Suite twice from 16:30 today. I was authenticated and then placed on hold for 10 minutes each time. I then tried calling my private banker and she didn't answer (to be honest I'm not sure why FNB offers a Private Banker, mines been useless since day one!). I then tried the chat facility on the banking app only to be told that the department that needs to assist me is now closed! Three channels and no resolution, why on earth am I paying R500 a month in bank charges for services that just dont work? Looks like moving to Capitec is not such a bad idea anymore