FNB Private Clients

FNB Private clients is a joke. I haven't been able to contact the banker assigned to me for over 3 months. I pay R440.00 for this account and when I had to cancel my card due to *****, it cost me over R900.00 in phone calls to draw R500.00 from my account.

The people who answer the phone in the private banking call center have a list of departments to transfer you to, and most of the time it's the wrong department, or you get cut off.

I work outside the country and opted for the Private Clients account because I don't have access to an FNB branch, but when you most need assistance with banking issues, all you get is a complete run around.

To anyone thinking of using this service, I say don't waste your money. You will get as much joy with the cheapest account they have to offer.

Wake up FNB. You are digressing to a third world bank. What ever happened to customer service?