FNB Private Clients Customer Service very poor.

FNB Private Clients customer service is extremely poor. I reported ***** on my account on the 12 December 2022 and lodged a dispute to have the money refunded. I followed up with the bankers every 48 hours and there was no feedback. They kept stating that feedback will be shared within 24-48 hours every time I contacted service suite. No feedback even today 11 January 2023.