Fnb Private Clients Complaint - Credit

Good Evening

I have a Private Clients Card with Fnb, however due to change in employment, my account went bad with minus R2600 on my cheque account which caused account to be frozen and relagated to cat 2 as a result thereof, which was automatically paid when salary went through account, on the 28 Feb 2018. However I assumed that the bank that used to call me about debit balance arrangement would automatically remove hold on account when funds went in on the 6th March I went to branch BT Ngeps Mall to request downgrade of my Account to Gold and also to be assited with unfreezing as I needed the balance settle my few outstanding Debts.

They happily assisted me and put me through to Private Clients wherein I spoke to my Private Banker, Roberta Phillips ( ********** ), whom after very positive engagement promised that my account will be sorted on the 7th morning.After the morning passed I made a call which after several trfs from pillar to post I finally got hold of her. She advised that she is waiting for response from Credit Manager, a day went by with no response. Then today at past 6pm I see an email from her which was sent 13 hrs midday, that my request was declined due to the fact that my account is in arrears, my understanding is that my cheque account has been sorted and anything else will be corrected when I am able to access my account and get new access mechanism, however it looks like I am desperately requesting that FNB allow me access to my account, as I was willing to use my account as I have started my Account Articles, but by the looks of the attitude I am receiving, it looks like I have to consider my options here, because it is very difficult when u don't even have access to data, people just throw emails and assume that you have read and u will fork out cash from somewhere and pay them.

By the way I am even a former employee with lots of good memories, but now I am only interested if Fnb will allow me to have access to my account F ********** For any follow up on this, please call me **********

T Dyakopu