1 reviews | Active since Aug 2016
FNB private clients - can't reverse un-authorised debit order - 2 months later, still unresolved!!!
<p>I submitted a completed form on 2 June 2016 for an authorised debit on account for an amount of R3458.93.</p> <p>It's exactly 2 months later and it's still not resolved.</p> <p>My Banker (Sanjeev) has been escalating and esclataing to the team that deals with these but getting no joy.</p> <p>I've put him under lots of pressure to get this resolved, I've even requested to give me the manager responsible for this department but he can't (internal red tape). I'm frustrated with FNB and it's now compromised my good standing on my account because of *****ulant transactions that they can't reverse.</p> <p>Guys, this is critical. My account was overdrawn again this month because of a deficit since May 2016 to date.</p>
Good Day
Please accept our apologies for the disappointing experience and the unnecessary concern caused.
we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint 983760
Kind regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: ********** 404 (option one)
Good Day
Please accept our apologies for the disappointing experience and the unnecessary concern caused.
we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint 983760
Kind regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: ********** 404 (option one)
There's been other un-authorised debits by this merchant and these where reversed successfully, what makes this 1 so difficult?
Look at 1 June 2016 - R 1 304.16 which was reversed with issues, same merchant.
There's been other un-authorised debits by this merchant and these where reversed successfully, what makes this 1 so difficult?
Look at 1 June 2016 - R 1 304.16 which was reversed with issues, same merchant.
Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.
Kindly be advised that your comments have been escalated to the relevant manager.
Regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: 087 ********** (option one)
Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.
Kindly be advised that your comments have been escalated to the relevant manager.
Regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: 087 ********** (option one)
It's been 2 weeks with no feedback on this query, what is going on?
I had to call my banker to get an update last week and he has limited knowledge of the progress because it's escalated out of his responsibility.
Please let me know what is happening...urgently
It's been 2 weeks with no feedback on this query, what is going on?
I had to call my banker to get an update last week and he has limited knowledge of the progress because it's escalated out of his responsibility.
Please let me know what is happening...urgently
Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.
Kindly be advised that your comments have been escalated to the relevant manager to address who awaits feedback from the relevant department.
Regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: 087 ********** (option one)
Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.
Kindly be advised that your comments have been escalated to the relevant manager to address who awaits feedback from the relevant department.
Regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: 087 ********** (option one)