Fnb private clients bad service and lying to clients

We app**** for credit limit increase on monday 02/11/2020 through the private clients consultant by the the name mandiswa, followed up twice once on tuesday and once again on Wednesday morning (04/11/2020) both times she said she cant give us an answer, eventually i called credit card devision to check and there wasnt even an application filed for the increase.

This is totally unacceptable from a bank like fnb and the private clients devision and will most likely be the reason why both me and my fiance will be leaving fnb as we had too much issues with them for simple requests that can't be done properly.