FNB Private Clients adds no value!!!

My wife and I are FNB private bank clients and have however never seen any value when it comes to the private bankers.

We recently sent a request to Private Client's banker for a vehicle finance application on a car which we wished to purchase. The OTP was received from the dealership which we forwarded to the banker (Kevin) along with additional documentation (payslip, proof of residence, etc). Ideally, as formally a private banking client of another bank, these applications will be fast tracked by your banker and will also obtain preferential rates for their client's as its part of the private banking package. We were told to make an application online and revert back with a reference number. So i ask myself, HOW is this private banking? We commenced with the application and reverted with the reference number as requested. The banker took 2 days to respond that the application has been sent to a Wesbank Liason (Thembi) who will take forward the application and then forwards the contact details of the Wesbank liason so we can get in touch with them for the process. Again, HOW are you a private banker if we have to do all this ourselves? Furthermore the Wesbank Liason claims she has not been able to contact the dealership after we have provided them with the contact details of the dealership and checked with them if they have received any calls from the bank. This seems like its an excuse to buy time and delay the process because people do not want to do their part. Again... Where is the value add for private banking if im dealing directly with product houses? where is the value?? what are we paying for these high private client fees if there is no private service?? This is honestly disappointing and by far my worst experience in private banking!!