FNB Private Clients Account is the worst!

FNB private clients are the worst. My account was upgraded to private clients via the app without my consent. I called FNB to downgrade it as I did not request the upgrade. It has been over 2 months, numerous lengthy calls,multiple chats and emails , a visit to the branch and the account is still not downgraded! I have been charged for 2 months a premium fee for an account I did not ask to have and it looks like I will be charged for a 3rd month. My private banker is supposed to be Luvoyo Peter but he has not once assisted me. This has been a major inconvenience on my time and money and I am highly disappointed with FNB and the worst part is absolutely nothing is being done. I chat to a banker everyday and all they say is someone will contact me, I has been weeks and no one has contacted me.

Do yourself a favor and stay away from FNB.