FNB Private clients account a **** as you never get hold of private banker and they can never help

I have a private clients account at FNB. Not only does FNB changes the private banker constantly, they never notify you. I can never get hold of a private banker, and when someone finally gets back to me they cant help and I must in any case still follow the normal routes I can follow with a normal account. Why then do I need to pay the hefty premium if the "private banker" cannot even assist me. I do not use slow lounges or any of the other nonsense.

I tried to cancel a debit order from Vodacom as I have cancelled my contract witrh them in March, and they keep debiting my account. However the App does not allow me to cancel or dispute the debit order. After trying very hard to get hold of my private banker he just said I need to call the debit order call enter. There I found a robotic voice saying the department is not available. I emailed my private banker for assistance, he has not responded now in over 2 weeks. Yet I am loosing money and pay for this ridiculously bad service.