FNB Private Clients abuse

As a FNB Private Client I was happily using my FNB card through Samsung pay. Open app on cell phone and hold above payment device. Then FNB cancel's payment through this means. I go to bank am am asked to change my card. I try to set up virtual card on my phone and see Current And Credit cards are set up already. I just want to pay virtually and cannot see which card will be used. I am now on a call with FNB private clients help line. Its now 45 minutes later and no answer. FU