1 reviews | Active since Jul 2018
FNB Private Clients a total joke
I don't even understand why I took the package in include my "own personal banker" from FNB. Absolutely useless. Zandile Hlongwane is appointed as my 24HR contact person because I am valued as a customer but no response in 2 days, never answers her phone etc etc. Neither does the complaint link on online banking work so it's a waste of my time!!!! After countless efforts on trying to reach here, I have the opportunity to speak with her "shadow", called Xolani. Explained my issues and he promised to get back to me ASAP. What a laugh, no feedback.
Good day Gary Dawson,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints Team
*** (option one)
Good day Gary Dawson,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints Team
*** (option one)