FNB private clients

Good day

I've been trying to get through to FNB private clients for 4 days now to "remind" them that the payment for my homeloan has to be paid via the Covid loan. Ridiculously enough I had to remind them of this last month as well. I keep getting messages that my homeloan account is in arrears, to add insult to injury they send me an email wherein even my ID number is incorrect, therefore my complaint cant be resolved because my details cannot be found, no one at FNB answers their phones, it appears the right hand doesn't known what the left hand is doing. Can anyone from FNB please phone me back regarding this. I've spent too much money holding and listening to their on hold music and their automated "jokes" explaining what to do to make it more convenient for them not to answer their phones